Every Customer Counts is about ensuring your business is as accessible as possible, for as many people as possible.
Our focus is on people with a long-term limiting health condition or disability, whether it's visual, hearing, cognitive, developmental, mental health, physical, or a learning disability.
But aside from disability, good access will also make your business inclusive to:
An accessible business is one which is equally open to ALL potential customers.
Under the Equality Act 2010, every business has a legal duty to take reasonable steps to ensure that disabled people can access their services.
Small changes do not need to cost much but can have a big impact on your reputation, customer numbers and business performance.
Our goal is to support businesses to both comply with their legislative responsibilities and widen their customer base.