Evaluate all aspects of your business premises simply by having a pen, paper and tape measure to hand, and ensure you are within your premises when you take the quiz of 48 questions, all with multiple choice answers.
You will see from the question itself what elements make up good access, and you may even choose to save the quiz and put some things right before returning to complete it; this will enable you to make improvements throughout the process and increase your overall score. Of course, if you don’t have time to do this now, simply complete the quiz, view your personalised report and aim to make the changes possible in the near future.
The quiz is designed to help you:
The quiz is divided into twelve sections which cover the following areas. It will take you 10-30 minutes to complete, dependent on the size of your premises:
Your Policies and Staff Training
Getting to Your Premises
Entering Your Premises
Within Your Premises
Getting Around Your Premises
Lighting, Sound and Communication
Queues, Counters and Seating
Toilets and Changing Rooms
Fire Safety and Evacuation.
You may not find every section is directly relevant to your business. If this is the case, simply click N/A and move on to the next question.
If your business has multiple premises, you will need to complete one registration per premises and to undertake the quiz for each site, as the guidance we give you will be premises specific.
Although most of the quiz focuses on potential physical barriers for disabled customers, it will be helpful to also keep the concept of attitudinal barriers in mind.
Attitudinal barriers is a term used to describe difficulties or challenges experienced by a disabled person that may result from someone misunderstanding, confusing or ignoring their needs and also focusing unhelpfully on the disability as opposed to seeing them as a paying customer.
This is essential for all businesses to consider, especially as sometimes these barriers can be subconscious. Such misconceptions and attitudes can sometimes be the most significant barrier that a disabled person can face when seeking an equitable and positive customer experience.
Although it would be unreasonable to expect your staff to be experts in every type of disability, signs that a business has made proactive efforts to make their services accessible to everyone can go a long way.
It is important to understand that reasonable adjustments required by the Equality Act (2010) are considered to be improvements, which are both practical, manageable and relative to the size and context of your own business.